Feedback & Complaints
At Hanrahan Health we value your feedback. We welcome compliments, suggestions, and complaints, as they help us improve our services and continue providing high-quality support.
We encourage you to share when we’ve done a great job supporting you or the person you care for. We also appreciate hearing about areas where we can improve—your insights help us grow and better serve our community.
Your feedback is confidential
Any feedback you provide will be handled confidentially and sensitively, and it will not affect your care or services in any way. If you prefer, you can submit feedback anonymously, but please note that this means we won’t be able to update you on any investigations or actions taken.
How to provide feedback
- Phone: 02 4853 6282
- Email: admin@hanrahanhealth.com.au
- Online form
Managing your complaint
At Hanrahan Health, our purpose is to empower our clients and make a difference in their lives. If you have concerns about any aspect of our service, we take them seriously and will work to resolve issues quickly and fairly.
If you provide your details when making a complaint, we will:
- Acknowledge your complaint and ensure we understand the issue.
- Involve you in the resolution process, keeping you updated on any actions taken.
- Include the participant (if applicable) in a way that respects their needs and preferences.
- Use your feedback to improve our services for all participants.
Providing independent feedback
If you prefer to speak with an independent third party, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or visit www.ndiscommission.gov.au.
